Terms and Conditions

Terms and Conditions

 

Welcome to the wholesale-hosiery.co.uk website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Hosiery Company Ltd’s relationship with you in relation to this website. 


The term ‘The Hosiery Company Ltd’  or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Duboff & Co, Kingsbury House, 468 Church Lane, The Hyde, London, NW9 8UA. Our company registration number is 08464749. The term ‘you’ refers to the user or viewer of our website

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The use of this website is subject to the following terms of use:

 

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

 

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

 

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

 

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

 

  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

 

  • You may not create a link to this website from another website or document without wholesale-hosiery’s prior written consent.

 

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

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Privacy & Security

 

This privacy policy sets out how The Hosiery Company Ltd uses and protects any information that you give The Hosiery Company Ltd when you use this website.


The Hosiery Company Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.


The Hosiery Company Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22nd April 2010.


What we collect


We may collect the following information:

 

  • name and job title

 

  • contact information including email address

 

  • demographic information such as postcode, preferences and interests

 

  • other information relevant to customer surveys and/or offers

 

What we do with the information we gather


We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

 

  • We may use the information to improve our products and services.

 

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. 

 

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Security


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. 


How we use cookies


A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. 


We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 


Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 


You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Controlling your personal information


You may choose to restrict the collection or use of your personal information in the following ways:

 

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

 

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at stop@western-supplies.com

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so. 


You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to The Hosiery Company Ltd, 2 Quad Road, East Lane Business Park, Wembley, HA9 7NE.


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above email or postal address. We will promptly correct any information found to be incorrect.

 

Web Site Disclaimer

 

The information contained in this website is for general information purposes only. The information is provided by The Hosiery Company Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, The Hosiery Company Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

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Delivery Information

 

We aim to send out all orders (placed by 1pm on Mondays to Fridays) on the very same day. All orders are sent out by DPD on a next day service. (Monday to Fridays only).  Weekends and special timed deliveries are available too for an extra cost.

If an item that you have purchased is out of stock (we always aim to keep the website up to date, but on a rare occasion, this might happen), we will immediately inform you. You can request that we either send the order out incomplete or you can wait until the item is available again. Should you decide to have the order sent out incomplete, we will refund you the difference immediately.

For all orders being sent to Mainland UK that are under £300 + VAT, it will cost you £8 + VAT. For all orders over £300 + VAT, then carriage is free.

For most European destinations, the price is as advertised on the payment screen. (Please note this is for one carton only. Once we have packed the goods and if we find that more than one carton are needed, we will contact you with the price).

For all other destinations, we need to ascertain the volumetric weight of the parcel and then contact our numerous shippers to obtain the best price. We will then come back to you and with this information, you can then decide if you wish to proceed with your order.   

Please note that delivery costs are solely for the delivery and all customs and import duties are to be paid by the receiver.

 

Returns

 

As we are strictly business to business (B2B), we do not accept returns unless the goods are faulty.  Please contact us if this should arise and then we will give you an authorisation code to add to the faulty goods package and then they can be returned.

Cancelling Orders

Orders can be cancelled prior to dispatch only, this needs to happen by 12pm.  Once your order has left the warehouse, we are unable to stop the delivery or reroute it to another address for security reasons.

 

 

 

Failed Deliveries

 

DPD will attempt to deliver your order on your designated delivery date and will inform you of the one hour delivery time slot by mobile number and / or email address.  If any order is returned to us as DPD have been unable to deliver it to you, then you will be liable for the initial carriage cost, plus the return to sender cost.  We will deduct this from your refund  when refunding your order.